index.cgi denied permission when attempting to access Bugzilla via Website

[David Miller]

Do you have SELinux enabled? If you don't have the SELinux context set 
correctly on the Bugzilla directory it can do that, too.  /var/log/audit 
should be able to tell you if that's getting tripped.

On 12/14/24 10:43 AM, Hunt, Ron (PERATON) wrote:
>
> Hello,
>
> I have just completed my install of RHEL 8, MySql 8 and Bugzilla 5.2 
> and ran .checksetup.pl script with success. When I attempt to access 
> Bugzilla website via URL I am getting the following error:
>
> *Internal Server Error*
>
> The server encountered an internal error or misconfiguration and was 
> unable to complete your request.
>
> Please contact the server administrator at name at company.com to inform 
> them of the time this error occurred, and the actions you performed 
> just before this error.
>
> More information about this error may be available in the server error 
> log.
>
> ssl_error_log:
>
> [Sat Dec 14 09:32:18.796299 2024] [cgid:error] [pid 1208958:tid 
> 140685705258752] [client 10.236.7.209:58477] AH01241: error spawning 
> CGI child: exec of '/var/www/html/bugzilla-5.2/index.cgi' failed 
> (Permission denied): /var/www/html/bugzilla-5.2/index.cgi
>
> [Sat Dec 14 09:32:18.796611 2024] [cgid:error] [pid 1208958:tid 
> 140685705258752] [client 10.236.7.209:58477] End of script output 
> before headers: index.cgi
>
> I have double checked all permissions under the bugzilla-5.2 directory 
> to ensure owner is root and group is apache but still no luck. I also 
> made sure that the current permission for the index.cgi file is set to 
> 0750.
>
> -rwxr-x---.  1 root apache  2171 Sep  3 09:36 index.cgi
>
> I have gone through bugzilla_5.2 directory to ensure permissions are 
> set to owner root and group apache. Any thoughts on what else could be 
> causing the permission denied error?
>
> Thanks,
> Ron
>
>
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> support-list at bugzilla.org
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[Bugzilla Logo] 	
*Dave Miller*
Project Leader
*Bugzilla Project*
https://bugzilla.org/
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