Bugzilla 5.0.6 Unable to log in after migration

[Dave Miller]

Error 500 indicates that the webserver is encountering a problem which should be logged in the error log. That log exists somewhere, you'll need to find it. Since you're on Windows it might be in the system wide service logs in the control panel if it's not somewhere in Apache's directory structure.

Also, Bugzilla 5.0.6 is **not** compatible with MySQL 8. I'm curious to know what you did to make it work, though I suspect that might be why you're getting the error 500 (but we won't know for sure until you find the logs). My general suggestion is to use MariaDB instead (which is a drop in replacement for MySQL).

On March 29, 2023 7:55:01 AM EDT, Ignace Danneels <ignace.danneels at tremec.com> wrote:
>Hello,
>I hope someone can help me.
>Situation:
>We currently have 5.0.3 running on a Windows server using a MYSQL 8 database.  The site indicates Bugzilla doesn't support MySQL 8, but the conversion was really easy.
>
>We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.
>I made a duplicate of the database (to ensure nothing gets corrupted while testing).
>I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8.  I ran perl checksetup.pl and passed.  The site is up and running, I can see the existing bugs and so one,  but I can't log in!
>Then I read in the documentation about moving, so I copied the 'old' data folder to the new installation, but it results in the same error as below.
>
>I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.
>We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it's missing some resources and that's it.
>
>[cid:image003.png at 01D96245.EB9B9DD0]
>It doesn't indicate what the problem is, and there's no errorlog on the server neither.  So I'm just 'floating in darkness'...
>
>I would appreciate if someone could give me a helping hand.
>I you could provide me with a profile record that has admin rights
>
>Thank you (in advance) for any help you can offer me.
>
>Best regards,
>
>Ing. Ignace Danneels
>Controls Design Engineer
>TREMEC
>TORQUE TRANSFER SOLUTIONS
>Ignace.Danneels at tremec.com<mailto:Ignace.Danneels at tremec.com>
>tremec.com<http://tremec.com/>
>
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>
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>
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