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<body lang="en-BE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word"><div dir="auto">Error 500 indicates that the webserver is encountering a problem which should be logged in the error log. That log exists somewhere, you'll need to find it. Since you're on Windows it might be in the system wide service logs in the control panel if it's not somewhere in Apache's directory structure.<br><br>Also, Bugzilla 5.0.6 is **not** compatible with MySQL 8. I'm curious to know what you did to make it work, though I suspect that might be why you're getting the error 500 (but we won't know for sure until you find the logs). My general suggestion is to use MariaDB instead (which is a drop in replacement for MySQL).</div><br><br><div class="gmail_quote"><div dir="auto">On March 29, 2023 7:55:01 AM EDT, Ignace Danneels <ignace.danneels@tremec.com> wrote:</div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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<p class="MsoNormal"><span lang="EN-US">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I hope someone can help me.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Situation:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We currently have 5.0.3 running on a Windows server using a MYSQL 8 database. The site indicates Bugzilla doesn’t support MySQL 8, but the conversion was really easy.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I made a duplicate of the database (to ensure nothing gets corrupted while testing).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8. I ran perl checksetup.pl and passed. The site is up and running, I can see the existing bugs and so one, but I can’t
log in!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Then I read in the documentation about moving, so I copied the ‘old’ data folder to the new installation, but it results in the same error as below.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it’s missing some resources and that’s it.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><img width="772" height="142" style="width:8.0416in;height:1.475in" id="Picture_x0020_3" src="cid:image003.png@01D96245.EB9B9DD0"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">It doesn’t indicate what the problem is, and there’s no errorlog on the server neither. So I’m just ‘floating in darkness’…<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I would appreciate if someone could give me a helping hand.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I you could provide me with a profile record that has admin rights<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you (in advance) for any help you can offer me.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="en-BE" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:#2000">Best regards,</span><span lang="en-BE" style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:#2000"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-BE" style="color:#1F497D;mso-fareast-language:#2000"> </span><span lang="en-BE" style="color:#1F497D;mso-fareast-language:#2000"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:115%"><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;color:#E51736">Ing. Ignace Danneels</span></b><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Helvetica",sans-serif;color:#E51736">
</span></b><b><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Helvetica",sans-serif;color:#E51736"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:"Helvetica",sans-serif">Controls Design Engineer</span><span lang="EN-US" style="font-size:10.0pt;line-height:115%;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="FR-BE" style="font-size:12.0pt;line-height:115%;font-family:"Helvetica",sans-serif;color:black">TREMEC<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="FR-BE" style="font-size:10.0pt;line-height:115%;font-family:"Helvetica",sans-serif">TORQUE TRANSFER SOLUTIONS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:ideograph-other"><span lang="EN-US" style="font-size:10.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:Ignace.Danneels@tremec.com"><span style="color:#0563C1">Ignace.Danneels@tremec.com</span></a><u><span style="color:red">
<o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt"><a href="http://tremec.com/"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#E51936">tremec.com</span></a></span><span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"><o:p></o:p></span></p>
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