Bugzilla not sending email alerts via Gmail

Sat Dec 31 06:00:33 UTC 2022

Hi David,

Yes, port 587 is opened and the credentials given are correct. I even tried to connect to O365 on default port 25 (which is always open) and received the same error seen below.

[cid:image001.png at 01D91D0B.4A7B9880]

Regards,
Nitin Mistry
General Manager - IT | M: +91 96191 92191 | E: nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>
[cid:image002.png at 01D91D0B.4A7B9880]
[cid:image003.png at 01D91D0B.4A7B9880]
Repro India Limited
11th Floor, Sun Paradise Business Plaza, B-Wing,
Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, India.
Tel: +91-22-71914000    •    Fax: +91-22-71914001    •    www.reproindialtd.com<http://www.repro.in/>
Disclaimer: This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the recipient. If you are not the named recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Emails cannot be guaranteed to be secure or error free as the message and any attachments could be intercepted, corrupted, lost, delayed, incomplete or amended. Repro India Ltd and its subsidiaries do not accept liability for damage caused by this email or any attachments and may monitor email traffic.
[cid:image004.jpg at 01D91D0B.4A7B9880]
[cid:image005.png at 01D91D0B.4A7B9880]

From: Dave Miller <justdave at bugzilla.org>
Sent: 31 December 2022 01:15
To: Nitin Mistry <nitin.m at reproindialtd.com>; support-list at bugzilla.org
Subject: RE: Bugzilla not sending email alerts via Gmail

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Is port 587 outbound blocked on your firewall? It also could mean you don't have the authentication set up correctly in Bugzilla's config for the account it's using.
On December 30, 2022 6:51:23 AM EST, Nitin Mistry <nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>> wrote:
Hi David,

I tried as mentioned by you and followed the directions in the link and now it works perfectly fine with Gmail. However, our organization needs to use our own SMTP and I configured Office365 mail server on port 587 as required by Microsoft mentioned here<https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353>. I get the below error. Would you be able to help with what’s going wrong?

[cid:image008.jpg at 01D91C73.231AB570]

Regards,
Nitin Mistry
General Manager - IT | M: +91 96191 92191 | E: nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>
[cid:image003.png at 01D91C73.230558B0]
[cid:image004.png at 01D91C73.230558B0]
Repro India Limited
11th Floor, Sun Paradise Business Plaza, B-Wing,
Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, India.
Tel: +91-22-71914000    •    Fax: +91-22-71914001    •    www.reproindialtd.com<http://www.repro.in/>
Disclaimer: This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the recipient. If you are not the named recipient you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Emails cannot be guaranteed to be secure or error free as the message and any attachments could be intercepted, corrupted, lost, delayed, incomplete or amended. Repro India Ltd and its subsidiaries do not accept liability for damage caused by this email or any attachments and may monitor email traffic.
[cid:image005.jpg at 01D91C73.230558B0]
[cid:image006.png at 01D91C73.230558B0]

From: Nitin Mistry <nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>>
Sent: 29 December 2022 14:39
To: David Miller <justdave at bugzilla.org<mailto:justdave at bugzilla.org>>; support-list at bugzilla.org<mailto:support-list at bugzilla.org>
Subject: Re: Bugzilla not sending email alerts via Gmail

Hi David,

Thanks a lot for your quick response. I will implement this asap.

Regards,
Nitin

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: David Miller <justdave at bugzilla.org<mailto:justdave at bugzilla.org>>
Sent: Thursday, December 29, 2022 1:52:01 PM
To: Nitin Mistry <nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>>; support-list at bugzilla.org<mailto:support-list at bugzilla.org> <support-list at bugzilla.org<mailto:support-list at bugzilla.org>>
Subject: Re: Bugzilla not sending email alerts via Gmail

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

The link to support.google.com in the error message should give you some good pointers. :-)

Basically, Google considers SMTP AUTH to be insecure, since there's no two-factor authentication available on it. So in order to use their SMTP server, you need to set up an application-specific password on your account for email (it's a separate password from your normal Google password, and can only be used in specific places, such as SMTP and IMAP).  The linked article in the error message should give you details how to set it up.
On 12/29/22 3:12 AM, Nitin Mistry wrote:

Hi,

I installed latest stable release of Bugzilla v5.0.6 and configured it to send email alerts via Gmail but it gives error, screenshot is attached. Can someone help me identify what the issue is and how to correct it?

P.S.: I have updated the correct details in params.json file as mentioned in documentation and my send from email address and password are correctly entered in the params.json file.

Regards,

Nitin Mistry

_______________________________________________

support-list mailing list

support-list at bugzilla.org<mailto:support-list at bugzilla.org>

https://lists.bugzilla.org/listinfo/support-list
--
[[Bugzilla Logo]]
Dave Miller
Project Leader
Bugzilla Project
https://bugzilla.org/

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bugzilla.org/pipermail/support-list/attachments/20221231/64573c42/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 117886 bytes
Desc: image001.png
URL: <http://lists.bugzilla.org/pipermail/support-list/attachments/20221231/64573c42/attachment-0004.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 13005 bytes
Desc: image002.png
URL: <http://lists.bugzilla.org/pipermail/support-list/attachments/20221231/64573c42/attachment-0005.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 1131 bytes
Desc: image003.png
URL: <http://lists.bugzilla.org/pipermail/support-list/attachments/20221231/64573c42/attachment-0006.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image004.jpg
Type: image/jpeg
Size: 3743 bytes
Desc: image004.jpg
URL: <http://lists.bugzilla.org/pipermail/support-list/attachments/20221231/64573c42/attachment-0001.jpg>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image005.png
Type: image/png
Size: 30223 bytes
Desc: image005.png
URL: <http://lists.bugzilla.org/pipermail/support-list/attachments/20221231/64573c42/attachment-0007.png>