Bugzilla not sending email alerts via Gmail

Nitin Mistry nitin.m at reproindialtd.com
Fri Dec 30 11:51:23 UTC 2022


Hi David,

I tried as mentioned by you and followed the directions in the link and now it works perfectly fine with Gmail. However, our organization needs to use our own SMTP and I configured Office365 mail server on port 587 as required by Microsoft mentioned here<https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353>. I get the below error. Would you be able to help with what's going wrong?

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Regards,
Nitin Mistry
General Manager - IT | M: +91 96191 92191 | E: nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>
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From: Nitin Mistry <nitin.m at reproindialtd.com>
Sent: 29 December 2022 14:39
To: David Miller <justdave at bugzilla.org>; support-list at bugzilla.org
Subject: Re: Bugzilla not sending email alerts via Gmail

Hi David,

Thanks a lot for your quick response. I will implement this asap.

Regards,
Nitin

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: David Miller <justdave at bugzilla.org<mailto:justdave at bugzilla.org>>
Sent: Thursday, December 29, 2022 1:52:01 PM
To: Nitin Mistry <nitin.m at reproindialtd.com<mailto:nitin.m at reproindialtd.com>>; support-list at bugzilla.org<mailto:support-list at bugzilla.org> <support-list at bugzilla.org<mailto:support-list at bugzilla.org>>
Subject: Re: Bugzilla not sending email alerts via Gmail

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

The link to support.google.com in the error message should give you some good pointers. :-)

Basically, Google considers SMTP AUTH to be insecure, since there's no two-factor authentication available on it. So in order to use their SMTP server, you need to set up an application-specific password on your account for email (it's a separate password from your normal Google password, and can only be used in specific places, such as SMTP and IMAP).  The linked article in the error message should give you details how to set it up.
On 12/29/22 3:12 AM, Nitin Mistry wrote:

Hi,



I installed latest stable release of Bugzilla v5.0.6 and configured it to send email alerts via Gmail but it gives error, screenshot is attached. Can someone help me identify what the issue is and how to correct it?



P.S.: I have updated the correct details in params.json file as mentioned in documentation and my send from email address and password are correctly entered in the params.json file.



Regards,

Nitin Mistry



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