automated check ins for older, open BugZilla bug reports
Ilmari Lauhakangas
ilmari.lauhakangas at libreoffice.org
Sat May 10 16:40:37 UTC 2025
On 5/10/25 16:52, Brad Morrison wrote:
> Hi BugZilla Developers,
>
> While I am not on this Mailman 2 mailing list (https://
> lists.bugzilla.org/listinfo/developers <https://lists.bugzilla.org/
> listinfo/developers>), I just posted some feedback & suggestions on the
> #bugzilla IRC with Libera (https://wiki.mozilla.org/
> Bugzilla:Communicate#Developers_List <https://wiki.mozilla.org/
> Bugzilla:Communicate#Developers_List>), that I would also like to share
> here:
>
> I have noticed that there are many very old bug reports on BugZilla that
> seem like they could benefit from an automated check in.
>
> Something short, such as:
>
> "Hi, is this issue still present on your current setup?
>
> If so, what version of Firefox/Thunderbird/other Mozilla product are you
> using? (please copy & paste the user agent info)
>
> Also, what operating system are you using?
>
> Thanks!"
>
> The goal of such an automated 'check in' would be to try to see which
> reporters & commenters are still experiencing those issues & might be
> interested in adding to or updating their BugZilla bug reports.
>
> Encouraging those reporters & commenters to note the current versions of
> the Mozilla products (Firefox, Thunderbird, etc.) they use and the
> current versions of their OSs would also be helpful in diagnosing any
> potential issues.
>
> I would think that it would make the most sense to start with the oldest
> bug reports because those would seem to be the most likely to be very
> out of date (using very old versions & OSs and many reporters and
> commenters may no longer have those email addresses) and easier to
> assess & close.
>
> Does that seem like a good idea?
This is not a topic for BZ devs, but for the owners of the products.
After you left, I said in the chat:
For Bugzilla itself, I see 1116 open reports that are not of the type
enhancement, so it is maybe not that big of a mass to warrant automated
pings.
We do automated pings for LibreOffice, but we have like 10k bug reports.
Ilmari
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