automated check ins for older, open BugZilla bug reports

[Ilmari Lauhakangas]

On 5/10/25 16:52, Brad Morrison wrote:
> Hi BugZilla Developers,
> 
> While I am not on this Mailman 2 mailing list (https:// 
> lists.bugzilla.org/listinfo/developers <https://lists.bugzilla.org/ 
> listinfo/developers>), I just posted some feedback & suggestions on the 
> #bugzilla IRC with Libera (https://wiki.mozilla.org/ 
> Bugzilla:Communicate#Developers_List <https://wiki.mozilla.org/ 
> Bugzilla:Communicate#Developers_List>), that I would also like to share 
> here:
> 
> I have noticed that there are many very old bug reports on BugZilla that 
> seem like they could benefit from an automated check in.
> 
> Something short, such as:
> 
> "Hi, is this issue still present on your current setup?
> 
> If so, what version of Firefox/Thunderbird/other Mozilla product are you 
> using? (please copy & paste the user agent info)
> 
> Also, what operating system are you using?
> 
> Thanks!"
> 
> The goal of such an automated 'check in' would be to try to see which 
> reporters & commenters are still experiencing those issues & might be 
> interested in adding to or updating their BugZilla bug reports.
> 
> Encouraging those reporters & commenters to note the current versions of 
> the Mozilla products (Firefox, Thunderbird, etc.) they use and the 
> current versions of their OSs would also be helpful in diagnosing any 
> potential issues.
> 
> I would think that it would make the most sense to start with the oldest 
> bug reports because those would seem to be the most likely to be very 
> out of date (using very old versions & OSs and many reporters and 
> commenters may no longer have those email addresses) and easier to 
> assess & close.
> 
> Does that seem like a good idea?
This is not a topic for BZ devs, but for the owners of the products.

After you left, I said in the chat:

For Bugzilla itself, I see 1116 open reports that are not of the type 
enhancement, so it is maybe not that big of a mass to warrant automated 
pings.

We do automated pings for LibreOffice, but we have like 10k bug reports.

Ilmari