Need Help for Bugzilla integration with ServiceNow

[Prakash Chandra]

Hi Simon,

Thanks for your prompt reply.
I am looking for basic integration for Bug to ticket creation/updation.

Can you please elaborate on how to use that URL field and make RPC calls?

Any help, is really appreciated.

Regards/Prakash


On Tue, Aug 27, 2013 at 7:27 PM, Simon Green <sgreen at redhat.com> wrote:

> On 27/08/13 22:44, Prakash Chandra wrote:
> > I have a need to integrate the Bugzilla with ServiceNow.
> >
> > Kindly suggest how I should approach to achieve this integration.
>
> What level of intergration are you after? If it is simply to link SN
> tickets to Bugzilla, you can use the URL field for that, and Bug.create
> and Bug.update RPC calls to set the field.
>
> >  It would be really great if some documentation can be made available
> > for the same or some insight to the integration can be provided.
>
> It really depends on what you are trying to achieve.
>
> > Currently I am getting clueless to where to start from.
>
> http://www.bugzilla.org/ has some excellent documentation.
>
> --
> Simon Green
> Software Engineer
> Red Hat Asia Pacific Pty Ltd
>
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