REMIND and LATER considered harmful [was Re: RESOLVED]
ghendricks at novell.com
Wed Jul 13 17:49:52 UTC 2005
On Wednesday 13 July 2005 08:19, Daniel Berlin wrote:
> On Wed, 2005-07-13 at 07:11 -0700, Benton, Kevin wrote:
> > > For us, besides the 3rd-party feedback, the biggest reason for a
> > to be
> > > pending
> > > would be lack of data. A lot of the errors we get can't be
> > > without
> > > the customer sending us the files they're working on.
> > Isn't that a case where a bug should be unconfirmed?
> GCC Bugzilla actually has a "WAITING" state for this, so you can
> the difference between bugs sitting around doing nothing and bugs
> waiting for feedback from the reporter.
For this we, as well as a number of bugzillae, have implemented a
status. Along with it we have an added field of who we need information
(reporter, last commentor, or someone else entirely) who is then CC'd
bug for the duration that the bug is in the NEEDINFO state. This places
responsibility of the bug squarely on the shoulders of the info
until they come back with the additional information. This really helps
the processing of a bug as it is obvious by the status that no work can
completed until someone (usually the reporter) comes back with
than was initially provided.
Novell IS&T Engineer
GHendricks at novell.com
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