Bugzilla 5.2 email_in.pl documentation

[Jona Müller]

Hi Dave, 

thanks. 

> Long term I think it'll be way easier to set up if we let Bugzilla log into
> an IMAP account on a cron job and retrieve messages rather than trying to
> pipe them through Postfix. But until then, better docs for the Postfix
> forwarding method would definitely be appreciated.

I agree. But it also adds a bunch of complexity and additional work. 

Files and pipes is a pretty simple unix-y way of doing it and its also
multithreaded (Should be, I think?) and instantaneous, which is pretty good user
experience. Of course, extremely large instances might be a different story.
Disadvantage is the non-existent error handling.
(https://bugzilla.mozilla.org/show_bug.cgi?id=2021101)

I've attached a patch with a new "Email in" section under integrating (diffed
from the release-5.2 tag). I only looked at the HTML output, it looked fine. For
readability I liberally applied the markup that I found in the existing tree.
Feel free to comment. 

ys,
Jona Müller
-- 

On Fri, Mar 06, 2026 at 02:22:07PM -0500, David Miller wrote:
> Thanks!  The documentation is at
> https://github.com/bugzilla/bugzilla/tree/5.2/docs/en/rst
> 
> (or at docs/en/rst within your checked out copy)
> 
> RST is "Restructured Text" and it's fairly similar to Markdown (which github
> uses in comments and a lot of wikis use), though the syntax is a little
> different.
> 
> Long term I think it'll be way easier to set up if we let Bugzilla log into
> an IMAP account on a cron job and retrieve messages rather than trying to
> pipe them through Postfix. But until then, better docs for the Postfix
> forwarding method would definitely be appreciated.
> 
> If you can't figure out RST, you can always just write up a general doc with
> the instructions and post it here or something and one of us can reformat it
> into RST to get it into the tree.
> 
> On 3/4/26 12:02 PM, Jona Müller via developers wrote:
> > Hello,
> > 
> > please correct me if this is not the correct place to post this.
> > 
> > I've been maintaining bugzilla installations for over 10 years and always been
> > very happy with it, never causes problems. We are using one internally more like
> > a ticket system and not a bug tracker.
> > 
> > For quite some time I've known that at least sometime in the past it was
> > possible to file bugs via email but only recently got to actually setting it up.
> > 
> > Really wasn't straightforward but I got it working with postfix piping to
> > email_in.pl via .forward of a dedicated bugzilla system user.
> > 
> > There is only very limited information on this to be found and it also is
> > completely absent from any current documentation.
> > 
> > I would be happy to contribute documentation on how to set it up.
> > 
> > ys,
> > 
> > Jona Müller
> > 
> > _______________________________________________
> > developers mailing list
> > developers at bugzilla.org
> > https://lists.bugzilla.org/listinfo/developers
> -- 
> [Bugzilla Logo] 	
> *Dave Miller*
> Project Leader
> *Bugzilla Project*
> https://bugzilla.org/
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