Failing is not an option…
mkanat at bugzilla.org
Thu Feb 18 04:52:58 UTC 2010
On 02/17/2010 07:54 PM, Gabor Szabo wrote:
> I just saw this blog entry http://blog.kuhn-kt.de/?p=308
> comparing RT and OTRS.
> I wonder if you see Bugzilla the same market as those two?
No, I don't, at least. RT and OTRS are support ticket systems,
primarily, and Bugzilla is a bug-tracking system. Sometimes people use
RT or OTRS to track bugs, and sometimes people use Bugzilla to track
tickets. It has to do with what people want in their environment, but
generally I wouldn't say that we're in competition with helpdesk systems.
> Is there a competitor analysis for Bugzilla somewhere on the Bugzilla
> home page or wiki?
Not on any Bugzilla pages, no. There are some comparisons around the
Internet. I don't have anything against other bug-trackers, personally,
but I think we could present an objective comparison of certain systems
on the Wiki, if we wanted to.
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