"Root Bug" or "Master Bug"?

Vitaly Fedrushkov fedrushkov at users.sourceforge.net
Sat Feb 23 00:26:57 UTC 2008

This resembles early ITIL terminology disputes.  Now, with difference 
between Incident Management and Problem Management widely understood, it 
is called a 'Problem':


The root cause of one or more incidents. See Problem Management, Problem 

Problem Control	(Problem Management)

Part of the Problem Management Process. Problem Control is the Activity 
responsible for identifying the Root Cause and developing a Workaround 
or Structural Solution for a Problem.

Error Control (Problem Management)

The Activity responsible for managing Known Errors until they are 
Resolved by the successful implementation of Changes. See Problem Control.


Bugzilla by itself is not an ITIL tool, so standard term is 'Bug', not 
'Incident'.  But it IS widely used for incident management tasks.

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