Time to Resolution / Time to Closure

Kevin Benton kevin.benton at amd.com
Mon Feb 7 16:15:21 UTC 2005

My employer is looking for a number of improvements in the reporting
capabilities of Bugzilla.  One key feature they're asking for is TTR/TTC.
It seems to me that adding this kind of feature will help win more support
from managers not only at AMD, but at other companies as well as this type
of reporting helps demonstrate engineer performance.


I've heard it said that "giving back performance reports isn't part of the
core functionality of Bugzilla" at this time.  I think that this is one
reason why some companies may not want to use Bugzilla as much as they could
otherwise use it.  Many companies that are process and performance focused
look specifically for tools that can give them these very types of reports.
I know that here, performance reports help us tremendously.  I believe that
certain types of performance reports ought to be reconsidered like this one,
if for no other reason than to win more support from management levels, not
just engineers who like Bugzilla as a tool.



Kevin Benton

Perl/Bugzilla Developer

Advanced Micro Devices


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