What are bugs? Are bugs really work items?

[Christian Robottom Reis]

On Wed, Oct 13, 2004 at 10:01:15AM +0100, Gervase Markham wrote:
> Christopher Hicks wrote:
> >The magic clock is that if new contributors are treated better you'll 
> >have more time.
> 
> Maybe I'm missing something here (and JP will probably jump in to 
> reassure me that I am) but I don't see how new contributors are being 
> treated badly. No-one's being rude to them, or telling them their 
> contributions are worthless. Contributions may not have been looked at 
> very quickly, but that's the time problem - fixing that requires having 
> more time, it doesn't generate more time.

I agree up-front that maintainers are not usually objetively rude.

I'd say it's more that contributing to Bugzilla isn't *exciting*. When
people hook up with an OSS project, they like to feel like they make a
difference; with us I fear people just don't feel valued enough. It may
just have to do with maintainers not having time to review and nudge
them ahead, but I think there's also a lack of a "warm fuzzy feeling"
towards contributors. I'd like to see more "Wow, this feature is
awesome!" or "It's great to have you on board" but most of the time I
see us replying back with sterile r-minuses and complicated
cross-examining.

Take care,
--
Christian Robottom Reis | http://async.com.br/~kiko/ | [+55 16] 3361 2331