From aditya at sunfire.in  Wed Mar 15 06:06:49 2023
From: aditya at sunfire.in (Aditya Lokapalli)
Date: Wed, 15 Mar 2023 06:06:49 +0000
Subject: Offline Installation of Bugzilla 5.0.6 on CentOS 7
Message-ID: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>

Hello Team,

I hope you are doing well.
Our team at Sunfire is planning to install Bugzilla on a centos 7 server which is not connected to internet for security purposes.
We are facing a lot of dependency issues while installing.
I will be highly obliged if you provide us some support or documentation  regarding the Offline Installation of Bugzilla 5.0.6 on CentOS 7.

Please let me now if it is possible for you to provide any kind of assistance.

Regards,
Aditya Lokapalli
Devops Engineer
Mail-ID: aditya at sunfire.in<mailto:aditya at sunfire.in>
Contact: +91 9561147055
[cid:image002.jpg at 01D921D1.CA9600D0]
Sunfire Technologies Pvt. Ltd.
www.sunfireindia.com<http://www.sunfireindia.com/>

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From justdave at bugzilla.org  Wed Mar 15 07:11:17 2023
From: justdave at bugzilla.org (Dave Miller)
Date: Wed, 15 Mar 2023 03:11:17 -0400
Subject: Offline Installation of Bugzilla 5.0.6 on CentOS 7
In-Reply-To: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
References: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
Message-ID: <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>

I would find a server running the same platform and OS that does have Internet access and installing it there, then copy the "lib" directory created during the installation to the internal machine.

On March 15, 2023 2:06:49 AM EDT, Aditya Lokapalli <aditya at sunfire.in> wrote:
>Hello Team,
>
>I hope you are doing well.
>Our team at Sunfire is planning to install Bugzilla on a centos 7 server which is not connected to internet for security purposes.
>We are facing a lot of dependency issues while installing.
>I will be highly obliged if you provide us some support or documentation  regarding the Offline Installation of Bugzilla 5.0.6 on CentOS 7.
>
>Please let me now if it is possible for you to provide any kind of assistance.
>
>Regards,
>Aditya Lokapalli
>Devops Engineer
>Mail-ID: aditya at sunfire.in<mailto:aditya at sunfire.in>
>Contact: +91 9561147055
>[cid:image002.jpg at 01D921D1.CA9600D0]
>Sunfire Technologies Pvt. Ltd.
>www.sunfireindia.com<http://www.sunfireindia.com/>
>

-- 
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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From aditya at sunfire.in  Wed Mar 15 07:20:51 2023
From: aditya at sunfire.in (Aditya Lokapalli)
Date: Wed, 15 Mar 2023 07:20:51 +0000
Subject: Offline Installation of Bugzilla 5.0.6 on CentOS 7
In-Reply-To: <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>
References: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>
Message-ID: <PN3PR01MB65437D46E181F3CD3787B51AA3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>

Hello Dave,

Thanks for the reply and solution.
We are trying to install Bugzilla and facing below issue while accessing on browser and using Bugzilla 5.0.6 and MariaDB 10.11.2

Kindly let me know if you could help.

Please refer below snippet.

[cid:image003.png at 01D9573C.C4D359E0]

Regards,
Aditya Lokapalli
Devops Engineer
Mail-ID: aditya at sunfire.in<mailto:aditya at sunfire.in>
Contact: +91 9561147055
[cid:image002.jpg at 01D921D1.CA9600D0]
Sunfire Technologies Pvt. Ltd.
www.sunfireindia.com<http://www.sunfireindia.com/>


From: Dave Miller <justdave at bugzilla.org>
Sent: 15 March 2023 12:41
To: support-list at bugzilla.org; Aditya Lokapalli <aditya at sunfire.in>
Subject: Re: Offline Installation of Bugzilla 5.0.6 on CentOS 7

I would find a server running the same platform and OS that does have Internet access and installing it there, then copy the "lib" directory created during the installation to the internal machine.

On March 15, 2023 2:06:49 AM EDT, Aditya Lokapalli <aditya at sunfire.in<mailto:aditya at sunfire.in>> wrote:
Hello Team,

I hope you are doing well.
Our team at Sunfire is planning to install Bugzilla on a centos 7 server which is not connected to internet for security purposes.
We are facing a lot of dependency issues while installing.
I will be highly obliged if you provide us some support or documentation  regarding the Offline Installation of Bugzilla 5.0.6 on CentOS 7.

Please let me now if it is possible for you to provide any kind of assistance.

Regards,
Aditya Lokapalli
Devops Engineer
Mail-ID: aditya at sunfire.in<mailto:aditya at sunfire.in>
Contact: +91 9561147055
[cid:image002.jpg at 01D921D1.CA9600D0]
Sunfire Technologies Pvt. Ltd.
www.sunfireindia.com<http://www.sunfireindia.com/>

--
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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From emmanuel at seyman.fr  Wed Mar 15 23:44:41 2023
From: emmanuel at seyman.fr (Emmanuel Seyman)
Date: Thu, 16 Mar 2023 00:44:41 +0100
Subject: Offline Installation of Bugzilla 5.0.6 on CentOS 7
In-Reply-To: <PN3PR01MB65437D46E181F3CD3787B51AA3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
References: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>
 <PN3PR01MB65437D46E181F3CD3787B51AA3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
Message-ID: <ZBJYaTuJ5e759676@orient.home>

* Aditya Lokapalli [15/03/2023 07:20] :
>
> We are trying to install Bugzilla and facing below issue while
> accessing on browser and using Bugzilla 5.0.6 and MariaDB 10.11.2

The error message you gave us ("Can't initialize character set utf8")
indicates that you're having issues with the connection to your
database. You can try logging in to the database with the same user and
password that bugzilla is using and run the command "SHOW VARIABLES LIKE
'character_set%';". That should tell us something.

These days, I recommend Postgresql over MySQL or MariaDB but I realize
that may not always be practical.

If you're running into Perl dependency issues, I created rpms for the
Perl packages that Bugzilla uses. You can install this instead of
mucking around with lib/.
https://copr.fedorainfracloud.org/coprs/eseyman/bugzilla-5.0/packages/

Note that CentOS 7 is actually quite old at this point and I'm not sure
it's going to receive updates for a long time. I'ld look into using
something that's going to be supported longer.

Emmanuel

From aleksandr.rybev at aechelon.com  Wed Mar 22 22:17:03 2023
From: aleksandr.rybev at aechelon.com (Aleksandr Rybev)
Date: Wed, 22 Mar 2023 22:17:03 +0000
Subject: Hello, I have a question
In-Reply-To: <ZBJYaTuJ5e759676@orient.home>
References: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>
 <PN3PR01MB65437D46E181F3CD3787B51AA3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <ZBJYaTuJ5e759676@orient.home>
Message-ID: <PH1P110MB13963B94549F9536663A392E8F869@PH1P110MB1396.NAMP110.PROD.OUTLOOK.COM>

Hello,
I have a question.  I would really appreciate  if you could please help.  
How to view and to know how many restricted bugs associated to a specific group. (For example:  we have created IT group for IT users. We would like to know how many restricted bugs associated to IT group) in Bugzilla.
I am wondering if it could be via mysql query or via Bugzilla Gui interface.

Thank you in advance,

Sincerely ,
Aleks 

From justdave at bugzilla.org  Wed Mar 22 22:47:59 2023
From: justdave at bugzilla.org (Dave Miller)
Date: Wed, 22 Mar 2023 17:47:59 -0500
Subject: Hello, I have a question
In-Reply-To: <PH1P110MB13963B94549F9536663A392E8F869@PH1P110MB1396.NAMP110.PROD.OUTLOOK.COM>
References: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>
 <PN3PR01MB65437D46E181F3CD3787B51AA3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <ZBJYaTuJ5e759676@orient.home>
 <PH1P110MB13963B94549F9536663A392E8F869@PH1P110MB1396.NAMP110.PROD.OUTLOOK.COM>
Message-ID: <0860D581-31E4-41A3-9164-E8FFE57FD20A@bugzilla.org>

On the bottom of the advanced search page is a section where you can pick whatever fields you want to search from a drop down menu. You can select "group" there, and "equals" for the operator and the name of the group for the value and search for them that way, as long as the person running the search is also in that group.

On March 22, 2023 5:17:03 PM CDT, Aleksandr Rybev <aleksandr.rybev at aechelon.com> wrote:
>Hello,
>I have a question.  I would really appreciate  if you could please help.  
>How to view and to know how many restricted bugs associated to a specific group. (For example:  we have created IT group for IT users. We would like to know how many restricted bugs associated to IT group) in Bugzilla.
>I am wondering if it could be via mysql query or via Bugzilla Gui interface.
>
>Thank you in advance,
>
>Sincerely ,
>Aleks 
>_______________________________________________
>support-list mailing list
>support-list at bugzilla.org
>https://lists.bugzilla.org/listinfo/support-list

-- 
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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From aleksandr.rybev at aechelon.com  Fri Mar 24 17:21:13 2023
From: aleksandr.rybev at aechelon.com (Aleksandr Rybev)
Date: Fri, 24 Mar 2023 17:21:13 +0000
Subject: Hello, I have a question
In-Reply-To: <0860D581-31E4-41A3-9164-E8FFE57FD20A@bugzilla.org>
References: <PN3PR01MB654349D5A1FD4B80BB61FD60A3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <CCC4097E-98E4-4223-986F-BB178B10F235@bugzilla.org>
 <PN3PR01MB65437D46E181F3CD3787B51AA3BF9@PN3PR01MB6543.INDPRD01.PROD.OUTLOOK.COM>
 <ZBJYaTuJ5e759676@orient.home>
 <PH1P110MB13963B94549F9536663A392E8F869@PH1P110MB1396.NAMP110.PROD.OUTLOOK.COM>
 <0860D581-31E4-41A3-9164-E8FFE57FD20A@bugzilla.org>
Message-ID: <PH1P110MB13965940BEC6E544AF38FD0D8F849@PH1P110MB1396.NAMP110.PROD.OUTLOOK.COM>

Thank you so much Dave,  It?s worked !

Regards,

Aleks



From: Dave Miller <justdave at bugzilla.org>
Sent: Wednesday, March 22, 2023 3:48 PM
To: support-list at bugzilla.org; Aleksandr Rybev <aleksandr.rybev at aechelon.com>
Subject: Re: Hello, I have a question

On the bottom of the advanced search page is a section where you can pick whatever fields you want to search from a drop down menu. You can select "group" there, and "equals" for the operator and the name of the group for the value and search for them that way, as long as the person running the search is also in that group.

On March 22, 2023 5:17:03 PM CDT, Aleksandr Rybev <aleksandr.rybev at aechelon.com<mailto:aleksandr.rybev at aechelon.com>> wrote:

Hello,
I have a question.  I would really appreciate  if you could please help.
How to view and to know how many restricted bugs associated to a specific group. (For example:  we have created IT group for IT users. We would like to know how many restricted bugs associated to IT group) in Bugzilla.
I am wondering if it could be via mysql query or via Bugzilla Gui interface.

Thank you in advance,

Sincerely ,
Aleks

________________________________

support-list mailing list
support-list at bugzilla.org<mailto:support-list at bugzilla.org>
https://lists.bugzilla.org/listinfo/support-list
--
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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From ignace.danneels at tremec.com  Wed Mar 29 11:55:01 2023
From: ignace.danneels at tremec.com (Ignace Danneels)
Date: Wed, 29 Mar 2023 11:55:01 +0000
Subject: Bugzilla 5.0.6 Unable to log in after migration
Message-ID: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>

Hello,
I hope someone can help me.
Situation:
We currently have 5.0.3 running on a Windows server using a MYSQL 8 database.  The site indicates Bugzilla doesn't support MySQL 8, but the conversion was really easy.

We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.
I made a duplicate of the database (to ensure nothing gets corrupted while testing).
I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8.  I ran perl checksetup.pl and passed.  The site is up and running, I can see the existing bugs and so one,  but I can't log in!
Then I read in the documentation about moving, so I copied the 'old' data folder to the new installation, but it results in the same error as below.

I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.
We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it's missing some resources and that's it.

[cid:image003.png at 01D96245.EB9B9DD0]
It doesn't indicate what the problem is, and there's no errorlog on the server neither.  So I'm just 'floating in darkness'...

I would appreciate if someone could give me a helping hand.
I you could provide me with a profile record that has admin rights

Thank you (in advance) for any help you can offer me.

Best regards,

Ing. Ignace Danneels
Controls Design Engineer
TREMEC
TORQUE TRANSFER SOLUTIONS
Ignace.Danneels at tremec.com<mailto:Ignace.Danneels at tremec.com>
tremec.com<http://tremec.com/>

[cid:image001.jpg at 01D96244.287B07B0]

[cid:image002.png at 01D96244.287B07B0]




________________________________

Este correo electr?nico es confidencial y est? destinado exclusivamente para la(s) persona(s) a quien(es) se dirige. Queda estrictamente prohibida la distribuci?n o copia del contenido de este correo. Si usted ha recibido este correo por error le suplicamos notificar inmediatamente a la persona que lo envi? y borrarlo definitivamente de su sistema. Grupo Kuo, S.A.B de C.V. con domicilio en Paseo de los Tamarindos No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05110, Ciudad de M?xico, M?xico, podr? tratar los Datos Personales recabados v?a correo electr?nico con la finalidad de atender a las comunicaciones que nos haga llegar, darles seguimiento a las mismas, por motivos de seguridad y/o para cumplir con las obligaciones legales aplicables. Para m?s informaci?n, consulte nuestro Aviso de Privacidad en https://kuo.com.mx/avisos-privacidad. Este mensaje no constituye una aceptaci?n, firma electr?nica o un acuerdo vinculante, a menos que se especifique expresamente lo contrario en el mismo.

This e-mail is confidential and is intended only for the person(s) to whom it is addressed. Any distribution or copy hereof is strictly forbidden. If you have received this e-mail by error, we kindly ask you to notify the sender and to delete it immediately. Grupo Kuo, S.A.B. de C.V., having its address in Paseo de los Tamarindos, No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05120, Ciudad de M?xico, Mexico, may process Personal Data collected via email in order to process the communications submitted by you, follow up on them, for security reasons and/or to fulfill applicable legal obligations. For more information, see our Privacy Notice at https://kuo.com.mx/avisos-privacidad. Nothing in this message is intended to constitute an acceptance, an electronic signature nor a binding agreement, unless a specific statement to the contrary is expressly included in this message.
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From justdave at bugzilla.org  Wed Mar 29 12:12:58 2023
From: justdave at bugzilla.org (Dave Miller)
Date: Wed, 29 Mar 2023 08:12:58 -0400
Subject: Bugzilla 5.0.6 Unable to log in after migration
In-Reply-To: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
References: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
Message-ID: <E7E518D0-B5A8-4488-BB3A-6DBAB934A87A@bugzilla.org>

Error 500 indicates that the webserver is encountering a problem which should be logged in the error log. That log exists somewhere, you'll need to find it. Since you're on Windows it might be in the system wide service logs in the control panel if it's not somewhere in Apache's directory structure.

Also, Bugzilla 5.0.6 is **not** compatible with MySQL 8. I'm curious to know what you did to make it work, though I suspect that might be why you're getting the error 500 (but we won't know for sure until you find the logs). My general suggestion is to use MariaDB instead (which is a drop in replacement for MySQL).

On March 29, 2023 7:55:01 AM EDT, Ignace Danneels <ignace.danneels at tremec.com> wrote:
>Hello,
>I hope someone can help me.
>Situation:
>We currently have 5.0.3 running on a Windows server using a MYSQL 8 database.  The site indicates Bugzilla doesn't support MySQL 8, but the conversion was really easy.
>
>We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.
>I made a duplicate of the database (to ensure nothing gets corrupted while testing).
>I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8.  I ran perl checksetup.pl and passed.  The site is up and running, I can see the existing bugs and so one,  but I can't log in!
>Then I read in the documentation about moving, so I copied the 'old' data folder to the new installation, but it results in the same error as below.
>
>I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.
>We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it's missing some resources and that's it.
>
>[cid:image003.png at 01D96245.EB9B9DD0]
>It doesn't indicate what the problem is, and there's no errorlog on the server neither.  So I'm just 'floating in darkness'...
>
>I would appreciate if someone could give me a helping hand.
>I you could provide me with a profile record that has admin rights
>
>Thank you (in advance) for any help you can offer me.
>
>Best regards,
>
>Ing. Ignace Danneels
>Controls Design Engineer
>TREMEC
>TORQUE TRANSFER SOLUTIONS
>Ignace.Danneels at tremec.com<mailto:Ignace.Danneels at tremec.com>
>tremec.com<http://tremec.com/>
>
>[cid:image001.jpg at 01D96244.287B07B0]
>
>[cid:image002.png at 01D96244.287B07B0]
>
>
>
>
>________________________________
>
>Este correo electr?nico es confidencial y est? destinado exclusivamente para la(s) persona(s) a quien(es) se dirige. Queda estrictamente prohibida la distribuci?n o copia del contenido de este correo. Si usted ha recibido este correo por error le suplicamos notificar inmediatamente a la persona que lo envi? y borrarlo definitivamente de su sistema. Grupo Kuo, S.A.B de C.V. con domicilio en Paseo de los Tamarindos No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05110, Ciudad de M?xico, M?xico, podr? tratar los Datos Personales recabados v?a correo electr?nico con la finalidad de atender a las comunicaciones que nos haga llegar, darles seguimiento a las mismas, por motivos de seguridad y/o para cumplir con las obligaciones legales aplicables. Para m?s informaci?n, consulte nuestro Aviso de Privacidad en https://kuo.com.mx/avisos-privacidad. Este mensaje no constituye una aceptaci?n, firma electr?nica o un acuerdo vinculante, a menos que se especifique expresamente lo contrario en el mismo.
>
>This e-mail is confidential and is intended only for the person(s) to whom it is addressed. Any distribution or copy hereof is strictly forbidden. If you have received this e-mail by error, we kindly ask you to notify the sender and to delete it immediately. Grupo Kuo, S.A.B. de C.V., having its address in Paseo de los Tamarindos, No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05120, Ciudad de M?xico, Mexico, may process Personal Data collected via email in order to process the communications submitted by you, follow up on them, for security reasons and/or to fulfill applicable legal obligations. For more information, see our Privacy Notice at https://kuo.com.mx/avisos-privacidad. Nothing in this message is intended to constitute an acceptance, an electronic signature nor a binding agreement, unless a specific statement to the contrary is expressly included in this message.

-- 
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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From ignace.danneels at tremec.com  Wed Mar 29 12:34:16 2023
From: ignace.danneels at tremec.com (Ignace Danneels)
Date: Wed, 29 Mar 2023 12:34:16 +0000
Subject: Bugzilla 5.0.6 Unable to log in after migration
In-Reply-To: <E7E518D0-B5A8-4488-BB3A-6DBAB934A87A@bugzilla.org>
References: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
 <E7E518D0-B5A8-4488-BB3A-6DBAB934A87A@bugzilla.org>
Message-ID: <DM6PR03MB3915B79EC1CFC0BC52C679608E899@DM6PR03MB3915.namprd03.prod.outlook.com>

Changes for MySQL 8:
(I had to dig into my knowledge of perl again.  I haven?t used that for many years => switched to Python)

We have Bugzilla 5.0.3 running on MySQL 8 for quite some time now.  Ever since IT decided to change to the latest version of MySQL!  I think it?s up to ? year running without issues now.
If we do, it?s because we forgot to update an SQL statement.  So we fix that one, then simply continue.

The incompatibility towards MySQL 8 is basically caused by the fact that ?groups? is now a reserved word.
So we changed the table name to ?groeps? .  I?m from Belgium and ?group? in Dutch is ?groep?.  The plural is groepen, but we just changed one letter.  So ?groups? has become ?groeps?.
Then all I did was change all SQL statements to replace ?groups? with ?groeps?.  Only 80 replacements in 13 files.

When installing 5.0.6, I also had to modify the ABSTRACT_SCHEMA.
When running perl checksetup.pl, it tried to create the groeps table.
I found that there?s a table in the database bz_schema that contains the current layout of the database, so I changed the blob to replace all ?groups? by ?groeps? as well.

The next hurdle I encountered was in the sub _add_password_salt_separator

  my $profiles
    = $dbh->selectall_arrayref(
        "SELECT userid, cryptpassword FROM profiles WHERE ("
      . $dbh->sql_regexp("cryptpassword", "'^[^,]+{'")
      . ")");

I?m quite sure it?s because the { in a regex indicates an amount of something to repeat. So I needed to escape that.  It resulted in
  my $profiles
    = $dbh->selectall_arrayref(
        "SELECT userid, cryptpassword FROM profiles WHERE ("
      . $dbh->sql_regexp("cryptpassword", "'^[^,]+\\\\{'")
      . ")");
That?s it.  The perl checksetup.pl now ran without issues.

The site is running and I can see everything, but I can?t log in!  Probably because the encrypted password in the table is an old one from the days before we used the LDAP.  But I?m not sure.

I?ll look for the errorlog file.  In the current server (Windows 2012), it is in the data folder.  So I thought the new installation would also have it there.




Best regards,

Ing. Ignace Danneels
Controls Design Engineer
__________________________________________________________________________
TREMEC
Belgium Phone: +32 50 977766

From: Dave Miller <justdave at bugzilla.org>
Sent: Wednesday, 29 March 2023 14:13
To: support-list at bugzilla.org; Ignace Danneels <ignace.danneels at tremec.com>
Subject: Re: Bugzilla 5.0.6 Unable to log in after migration

[CYBERSECURITY DESC] MENSAJE DE UN REMITENTE EXTERNO / MESSAGE FROM AN EXTERNAL SENDER
Toma precauciones extremas, no hagas click en los enlaces.
Take extreme precautions, do not click on unknown links.

Error 500 indicates that the webserver is encountering a problem which should be logged in the error log. That log exists somewhere, you'll need to find it. Since you're on Windows it might be in the system wide service logs in the control panel if it's not somewhere in Apache's directory structure.

Also, Bugzilla 5.0.6 is **not** compatible with MySQL 8. I'm curious to know what you did to make it work, though I suspect that might be why you're getting the error 500 (but we won't know for sure until you find the logs). My general suggestion is to use MariaDB instead (which is a drop in replacement for MySQL).

On March 29, 2023 7:55:01 AM EDT, Ignace Danneels <ignace.danneels at tremec.com<mailto:ignace.danneels at tremec.com>> wrote:
Hello,
I hope someone can help me.
Situation:
We currently have 5.0.3 running on a Windows server using a MYSQL 8 database.  The site indicates Bugzilla doesn?t support MySQL 8, but the conversion was really easy.

We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.
I made a duplicate of the database (to ensure nothing gets corrupted while testing).
I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8.  I ran perl checksetup.pl and passed.  The site is up and running, I can see the existing bugs and so one,  but I can?t log in!
Then I read in the documentation about moving, so I copied the ?old? data folder to the new installation, but it results in the same error as below.

I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.
We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it?s missing some resources and that?s it.

[cid:image003.png at 01D96245.EB9B9DD0]
It doesn?t indicate what the problem is, and there?s no errorlog on the server neither.  So I?m just ?floating in darkness??

I would appreciate if someone could give me a helping hand.
I you could provide me with a profile record that has admin rights

Thank you (in advance) for any help you can offer me.

Best regards,

Ing. Ignace Danneels
Controls Design Engineer
TREMEC
TORQUE TRANSFER SOLUTIONS
Ignace.Danneels at tremec.com<mailto:Ignace.Danneels at tremec.com>
tremec.com<http://tremec.com/>

[cid:image001.jpg at 01D96244.287B07B0]

[cid:image002.png at 01D96244.287B07B0]




________________________________

Este correo electr?nico es confidencial y est? destinado exclusivamente para la(s) persona(s) a quien(es) se dirige. Queda estrictamente prohibida la distribuci?n o copia del contenido de este correo. Si usted ha recibido este correo por error le suplicamos notificar inmediatamente a la persona que lo envi? y borrarlo definitivamente de su sistema. Grupo Kuo, S.A.B de C.V. con domicilio en Paseo de los Tamarindos No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05110, Ciudad de M?xico, M?xico, podr? tratar los Datos Personales recabados v?a correo electr?nico con la finalidad de atender a las comunicaciones que nos haga llegar, darles seguimiento a las mismas, por motivos de seguridad y/o para cumplir con las obligaciones legales aplicables. Para m?s informaci?n, consulte nuestro Aviso de Privacidad en https://kuo.com.mx/avisos-privacidad. Este mensaje no constituye una aceptaci?n, firma electr?nica o un acuerdo vinculante, a menos que se especifique expresamente lo contrario en el mismo.

This e-mail is confidential and is intended only for the person(s) to whom it is addressed. Any distribution or copy hereof is strictly forbidden. If you have received this e-mail by error, we kindly ask you to notify the sender and to delete it immediately. Grupo Kuo, S.A.B. de C.V., having its address in Paseo de los Tamarindos, No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05120, Ciudad de M?xico, Mexico, may process Personal Data collected via email in order to process the communications submitted by you, follow up on them, for security reasons and/or to fulfill applicable legal obligations. For more information, see our Privacy Notice at https://kuo.com.mx/avisos-privacidad. Nothing in this message is intended to constitute an acceptance, an electronic signature nor a binding agreement, unless a specific statement to the contrary is expressly included in this message.
--
Sent from my Android phone with K-9 Mail. Please excuse my brevity.

________________________________

Este correo electr?nico es confidencial y est? destinado exclusivamente para la(s) persona(s) a quien(es) se dirige. Queda estrictamente prohibida la distribuci?n o copia del contenido de este correo. Si usted ha recibido este correo por error le suplicamos notificar inmediatamente a la persona que lo envi? y borrarlo definitivamente de su sistema. Grupo Kuo, S.A.B de C.V. con domicilio en Paseo de los Tamarindos No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05110, Ciudad de M?xico, M?xico, podr? tratar los Datos Personales recabados v?a correo electr?nico con la finalidad de atender a las comunicaciones que nos haga llegar, darles seguimiento a las mismas, por motivos de seguridad y/o para cumplir con las obligaciones legales aplicables. Para m?s informaci?n, consulte nuestro Aviso de Privacidad en https://kuo.com.mx/avisos-privacidad. Este mensaje no constituye una aceptaci?n, firma electr?nica o un acuerdo vinculante, a menos que se especifique expresamente lo contrario en el mismo.

This e-mail is confidential and is intended only for the person(s) to whom it is addressed. Any distribution or copy hereof is strictly forbidden. If you have received this e-mail by error, we kindly ask you to notify the sender and to delete it immediately. Grupo Kuo, S.A.B. de C.V., having its address in Paseo de los Tamarindos, No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05120, Ciudad de M?xico, Mexico, may process Personal Data collected via email in order to process the communications submitted by you, follow up on them, for security reasons and/or to fulfill applicable legal obligations. For more information, see our Privacy Notice at https://kuo.com.mx/avisos-privacidad. Nothing in this message is intended to constitute an acceptance, an electronic signature nor a binding agreement, unless a specific statement to the contrary is expressly included in this message.
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From justdave at bugzilla.org  Wed Mar 29 13:21:34 2023
From: justdave at bugzilla.org (Dave Miller)
Date: Wed, 29 Mar 2023 09:21:34 -0400
Subject: Bugzilla 5.0.6 Unable to log in after migration
In-Reply-To: <DM6PR03MB3915B79EC1CFC0BC52C679608E899@DM6PR03MB3915.namprd03.prod.outlook.com>
References: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
 <E7E518D0-B5A8-4488-BB3A-6DBAB934A87A@bugzilla.org>
 <DM6PR03MB3915B79EC1CFC0BC52C679608E899@DM6PR03MB3915.namprd03.prod.outlook.com>
Message-ID: <01F94831-8088-424C-A230-8033ADEFA6D4@bugzilla.org>

Ah, that makes sense what you did. That's one of the ideas we've tossed around about how to deal with it is renaming that table. There's a few options being discussed right now, another is just making it quote the table name properly.

On March 29, 2023 8:34:16 AM EDT, Ignace Danneels <ignace.danneels at tremec.com> wrote:
>Changes for MySQL 8:
>(I had to dig into my knowledge of perl again.  I haven?t used that for many years => switched to Python)
>
>We have Bugzilla 5.0.3 running on MySQL 8 for quite some time now.  Ever since IT decided to change to the latest version of MySQL!  I think it?s up to ? year running without issues now.
>If we do, it?s because we forgot to update an SQL statement.  So we fix that one, then simply continue.
>
>The incompatibility towards MySQL 8 is basically caused by the fact that ?groups? is now a reserved word.
>So we changed the table name to ?groeps? .  I?m from Belgium and ?group? in Dutch is ?groep?.  The plural is groepen, but we just changed one letter.  So ?groups? has become ?groeps?.
>Then all I did was change all SQL statements to replace ?groups? with ?groeps?.  Only 80 replacements in 13 files.
>
>When installing 5.0.6, I also had to modify the ABSTRACT_SCHEMA.
>When running perl checksetup.pl, it tried to create the groeps table.
>I found that there?s a table in the database bz_schema that contains the current layout of the database, so I changed the blob to replace all ?groups? by ?groeps? as well.
>
>The next hurdle I encountered was in the sub _add_password_salt_separator
>
>  my $profiles
>    = $dbh->selectall_arrayref(
>        "SELECT userid, cryptpassword FROM profiles WHERE ("
>      . $dbh->sql_regexp("cryptpassword", "'^[^,]+{'")
>      . ")");
>
>I?m quite sure it?s because the { in a regex indicates an amount of something to repeat. So I needed to escape that.  It resulted in
>  my $profiles
>    = $dbh->selectall_arrayref(
>        "SELECT userid, cryptpassword FROM profiles WHERE ("
>      . $dbh->sql_regexp("cryptpassword", "'^[^,]+\\\\{'")
>      . ")");
>That?s it.  The perl checksetup.pl now ran without issues.
>
>The site is running and I can see everything, but I can?t log in!  Probably because the encrypted password in the table is an old one from the days before we used the LDAP.  But I?m not sure.
>
>I?ll look for the errorlog file.  In the current server (Windows 2012), it is in the data folder.  So I thought the new installation would also have it there.
>
>
>
>
>Best regards,
>
>Ing. Ignace Danneels
>Controls Design Engineer
>__________________________________________________________________________
>TREMEC
>Belgium Phone: +32 50 977766
>
>From: Dave Miller <justdave at bugzilla.org>
>Sent: Wednesday, 29 March 2023 14:13
>To: support-list at bugzilla.org; Ignace Danneels <ignace.danneels at tremec.com>
>Subject: Re: Bugzilla 5.0.6 Unable to log in after migration
>
>[CYBERSECURITY DESC] MENSAJE DE UN REMITENTE EXTERNO / MESSAGE FROM AN EXTERNAL SENDER
>Toma precauciones extremas, no hagas click en los enlaces.
>Take extreme precautions, do not click on unknown links.
>
>Error 500 indicates that the webserver is encountering a problem which should be logged in the error log. That log exists somewhere, you'll need to find it. Since you're on Windows it might be in the system wide service logs in the control panel if it's not somewhere in Apache's directory structure.
>
>Also, Bugzilla 5.0.6 is **not** compatible with MySQL 8. I'm curious to know what you did to make it work, though I suspect that might be why you're getting the error 500 (but we won't know for sure until you find the logs). My general suggestion is to use MariaDB instead (which is a drop in replacement for MySQL).
>
>On March 29, 2023 7:55:01 AM EDT, Ignace Danneels <ignace.danneels at tremec.com<mailto:ignace.danneels at tremec.com>> wrote:
>Hello,
>I hope someone can help me.
>Situation:
>We currently have 5.0.3 running on a Windows server using a MYSQL 8 database.  The site indicates Bugzilla doesn?t support MySQL 8, but the conversion was really easy.
>
>We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.
>I made a duplicate of the database (to ensure nothing gets corrupted while testing).
>I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8.  I ran perl checksetup.pl and passed.  The site is up and running, I can see the existing bugs and so one,  but I can?t log in!
>Then I read in the documentation about moving, so I copied the ?old? data folder to the new installation, but it results in the same error as below.
>
>I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.
>We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it?s missing some resources and that?s it.
>
>[cid:image003.png at 01D96245.EB9B9DD0]
>It doesn?t indicate what the problem is, and there?s no errorlog on the server neither.  So I?m just ?floating in darkness??
>
>I would appreciate if someone could give me a helping hand.
>I you could provide me with a profile record that has admin rights
>
>Thank you (in advance) for any help you can offer me.
>
>Best regards,
>
>Ing. Ignace Danneels
>Controls Design Engineer
>TREMEC
>TORQUE TRANSFER SOLUTIONS
>Ignace.Danneels at tremec.com<mailto:Ignace.Danneels at tremec.com>
>tremec.com<http://tremec.com/>
>
>[cid:image001.jpg at 01D96244.287B07B0]
>
>[cid:image002.png at 01D96244.287B07B0]
>
>
>
>
>________________________________
>
>Este correo electr?nico es confidencial y est? destinado exclusivamente para la(s) persona(s) a quien(es) se dirige. Queda estrictamente prohibida la distribuci?n o copia del contenido de este correo. Si usted ha recibido este correo por error le suplicamos notificar inmediatamente a la persona que lo envi? y borrarlo definitivamente de su sistema. Grupo Kuo, S.A.B de C.V. con domicilio en Paseo de los Tamarindos No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05110, Ciudad de M?xico, M?xico, podr? tratar los Datos Personales recabados v?a correo electr?nico con la finalidad de atender a las comunicaciones que nos haga llegar, darles seguimiento a las mismas, por motivos de seguridad y/o para cumplir con las obligaciones legales aplicables. Para m?s informaci?n, consulte nuestro Aviso de Privacidad en https://kuo.com.mx/avisos-privacidad. Este mensaje no constituye una aceptaci?n, firma electr?nica o un acuerdo vinculante, a menos que se especifique expresamente lo contrario en el mismo.
>
>This e-mail is confidential and is intended only for the person(s) to whom it is addressed. Any distribution or copy hereof is strictly forbidden. If you have received this e-mail by error, we kindly ask you to notify the sender and to delete it immediately. Grupo Kuo, S.A.B. de C.V., having its address in Paseo de los Tamarindos, No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05120, Ciudad de M?xico, Mexico, may process Personal Data collected via email in order to process the communications submitted by you, follow up on them, for security reasons and/or to fulfill applicable legal obligations. For more information, see our Privacy Notice at https://kuo.com.mx/avisos-privacidad. Nothing in this message is intended to constitute an acceptance, an electronic signature nor a binding agreement, unless a specific statement to the contrary is expressly included in this message.
>--
>Sent from my Android phone with K-9 Mail. Please excuse my brevity.
>
>________________________________
>
>Este correo electr?nico es confidencial y est? destinado exclusivamente para la(s) persona(s) a quien(es) se dirige. Queda estrictamente prohibida la distribuci?n o copia del contenido de este correo. Si usted ha recibido este correo por error le suplicamos notificar inmediatamente a la persona que lo envi? y borrarlo definitivamente de su sistema. Grupo Kuo, S.A.B de C.V. con domicilio en Paseo de los Tamarindos No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05110, Ciudad de M?xico, M?xico, podr? tratar los Datos Personales recabados v?a correo electr?nico con la finalidad de atender a las comunicaciones que nos haga llegar, darles seguimiento a las mismas, por motivos de seguridad y/o para cumplir con las obligaciones legales aplicables. Para m?s informaci?n, consulte nuestro Aviso de Privacidad en https://kuo.com.mx/avisos-privacidad. Este mensaje no constituye una aceptaci?n, firma electr?nica o un acuerdo vinculante, a menos que se especifique expresamente lo contrario en el mismo.
>
>This e-mail is confidential and is intended only for the person(s) to whom it is addressed. Any distribution or copy hereof is strictly forbidden. If you have received this e-mail by error, we kindly ask you to notify the sender and to delete it immediately. Grupo Kuo, S.A.B. de C.V., having its address in Paseo de los Tamarindos, No. 400-B, piso 31, Bosques de las Lomas, Cuajimalpa de Morelos, C.P. 05120, Ciudad de M?xico, Mexico, may process Personal Data collected via email in order to process the communications submitted by you, follow up on them, for security reasons and/or to fulfill applicable legal obligations. For more information, see our Privacy Notice at https://kuo.com.mx/avisos-privacidad. Nothing in this message is intended to constitute an acceptance, an electronic signature nor a binding agreement, unless a specific statement to the contrary is expressly included in this message.

-- 
Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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From ignace.danneels at tremec.com  Wed Mar 29 13:42:54 2023
From: ignace.danneels at tremec.com (Ignace Danneels)
Date: Wed, 29 Mar 2023 13:42:54 +0000
Subject: Bugzilla 5.0.6 Unable to log in after migration
In-Reply-To: <01F94831-8088-424C-A230-8033ADEFA6D4@bugzilla.org>
References: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
 <E7E518D0-B5A8-4488-BB3A-6DBAB934A87A@bugzilla.org>
 <DM6PR03MB3915B79EC1CFC0BC52C679608E899@DM6PR03MB3915.namprd03.prod.outlook.com>
 <01F94831-8088-424C-A230-8033ADEFA6D4@bugzilla.org>
Message-ID: <DM6PR03MB39156E4CDDEA76A47A7A1CDA8E899@DM6PR03MB3915.namprd03.prod.outlook.com>

Glad that has your approval ?
Perhaps you can help me with the following:

I?ve been comparing the params.json from the ?old? configuration with the ?new? one.
I run into 500- Internal Server Error  when I port the following:
[cid:image001.png at 01D96254.12DDF010]
In the original configuration, the user_verify_class is ?DB?, and the 2 parameters below are originally 0.

I used the default Strawberry Perl installation.
Oh, stupid me:  I just noticed there?s an optional perl-ldap.

I tried to ?ppm install perl-ldap?, but I get the following error
[cid:image002.png at 01D96255.1F410F80]

Do you know what I should do now?

Best regards,

Ing. Ignace Danneels
Controls Design Engineer
__________________________________________________________________________
TREMEC
Belgium Phone: +32 50 977766

From: Dave Miller <justdave at bugzilla.org>
Sent: Wednesday, 29 March 2023 15:22
To: support-list at bugzilla.org; Ignace Danneels <ignace.danneels at tremec.com>
Subject: RE: Bugzilla 5.0.6 Unable to log in after migration

[CYBERSECURITY DESC] MENSAJE DE UN REMITENTE EXTERNO / MESSAGE FROM AN EXTERNAL SENDER
Toma precauciones extremas, no hagas click en los enlaces.
Take extreme precautions, do not click on unknown links.

Ah, that makes sense what you did. That's one of the ideas we've tossed around about how to deal with it is renaming that table. There's a few options being discussed right now, another is just making it quote the table name properly.

On March 29, 2023 8:34:16 AM EDT, Ignace Danneels <ignace.danneels at tremec.com<mailto:ignace.danneels at tremec.com>> wrote:
Changes for MySQL 8:
(I had to dig into my knowledge of perl again.  I haven?t used that for many years => switched to Python)

We have Bugzilla 5.0.3 running on MySQL 8 for quite some time now.  Ever since IT decided to change to the latest version of MySQL!  I think it?s up to ? year running without issues now.
If we do, it?s because we forgot to update an SQL statement.  So we fix that one, then simply continue.


The incompatibility towards MySQL 8 is basically caused by the fact that ?groups? is now a reserved word.
So we changed the table name to ?groeps? .  I?m from Belgium and ?group? in Dutch is ?groep?.  The plural is groepen, but we just changed one letter.  So ?groups? has become ?groeps?.
Then all I did was change all SQL statements to replace ?groups? with ?groeps?.  Only 80 replacements in 13 files.

When installing 5.0.6, I also had to modify the ABSTRACT_SCHEMA.
When running perl checksetup.pl, it tried to create the groeps table.
I found that there?s a table in the database bz_schema that contains the current layout of the database, so I changed the blob to replace all ?groups? by ?groeps? as well.

The next hurdle I encountered was in the sub _add_password_salt_separator

  my $profiles
    = $dbh->selectall_arrayref(
        "SELECT userid, cryptpassword FROM profiles WHERE ("
      . $dbh->sql_regexp("cryptpassword", "'^[^,]+{'")
      . ")");

I?m quite sure it?s because the { in a regex indicates an amount of something to repeat. So I needed to escape that.  It resulted in
  my $profiles
    = $dbh->selectall_arrayref(
        "SELECT userid, cryptpassword FROM profiles WHERE ("
      . $dbh->sql_regexp("cryptpassword", "'^[^,]+\\\\{'")
      . ")");

That?s it.  The perl checksetup.pl now ran without issues.

The site is running and I can see everything, but I can?t log in!  Probably because the encrypted password in the table is an old one from the days before we used the LDAP.  But I?m not sure.

I?ll look for the errorlog file.  In the current server (Windows 2012), it is in the data folder.  So I thought the new installation would also have it there.




Best regards,

Ing. Ignace Danneels
Controls Design Engineer
__________________________________________________________________________
TREMEC
Belgium Phone: +32 50 977766

From: Dave Miller <justdave at bugzilla.org<mailto:justdave at bugzilla.org>>
Sent: Wednesday, 29 March 2023 14:13
To: support-list at bugzilla.org<mailto:support-list at bugzilla.org>; Ignace Danneels <ignace.danneels at tremec.com<mailto:ignace.danneels at tremec.com>>
Subject: Re: Bugzilla 5.0.6 Unable to log in after migration

[CYBERSECURITY DESC] MENSAJE DE UN REMITENTE EXTERNO / MESSAGE FROM AN EXTERNAL SENDER
Toma precauciones extremas, no hagas click en los enlaces.
Take extreme precautions, do not click on unknown links.

Error 500 indicates that the webserver is encountering a problem which should be logged in the error log. That log exists somewhere, you'll need to find it. Since you're on Windows it might be in the system wide service logs in the control panel if it's not somewhere in Apache's directory structure.

Also, Bugzilla 5.0.6 is **not** compatible with MySQL 8. I'm curious to know what you did to make it work, though I suspect that might be why you're getting the error 500 (but we won't know for sure until you find the logs). My general suggestion is to use MariaDB instead (which is a drop in replacement for MySQL).

On March 29, 2023 7:55:01 AM EDT, Ignace Danneels <ignace.danneels at tremec.com<mailto:ignace.danneels at tremec.com>> wrote:
Hello,
I hope someone can help me.
Situation:
We currently have 5.0.3 running on a Windows server using a MYSQL 8 database.  The site indicates Bugzilla doesn?t support MySQL 8, but the conversion was really easy.

We need to migrate to a new server and took the opportunity to install the latest version of Bugzilla (I downloaded the targ Bugzilla-5.0.6.tar.gz) and installed it on the new server.
I made a duplicate of the database (to ensure nothing gets corrupted while testing).
I installed StrawBerry Perl, then applied the same changes to ensure compatibility with MYSQL 8.  I ran perl checksetup.pl and passed.  The site is up and running, I can see the existing bugs and so one,  but I can?t log in!
Then I read in the documentation about moving, so I copied the ?old? data folder to the new installation, but it results in the same error as below.

I looked at the profiles table, and my account does have a crypted password, but as the configuration was changed (ages ago) to use an LDAP, I doubt if the crypted password has anything to do with the LDAP password.
We use an ldap server, so I thought about copying ONLY the params.json file from the old server onto the new one (to transfer the settings), but then I get an error that it?s missing some resources and that?s it.

[cid:image003.png at 01D96245.EB9B9DD0]
It doesn?t indicate what the problem is, and there?s no errorlog on the server neither.  So I?m just ?floating in darkness??

I would appreciate if someone could give me a helping hand.
I you could provide me with a profile record that has admin rights

Thank you (in advance) for any help you can offer me.

Best regards,

Ing. Ignace Danneels
Controls Design Engineer
TREMEC
TORQUE TRANSFER SOLUTIONS
Ignace.Danneels at tremec.com<mailto:Ignace.Danneels at tremec.com>
tremec.com<http://tremec.com/>

[cid:image001.jpg at 01D96244.287B07B0]

[cid:image002.png at 01D96244.287B07B0]




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From tschoening at am-soft.de  Wed Mar 29 15:36:43 2023
From: tschoening at am-soft.de (=?utf-8?Q?Thorsten_Sch=C3=B6ning?=)
Date: Wed, 29 Mar 2023 17:36:43 +0200
Subject: Bugzilla 5.0.6 Unable to log in after migration
In-Reply-To: <DM6PR03MB39156E4CDDEA76A47A7A1CDA8E899@DM6PR03MB3915.namprd03.prod.outlook.com>
References: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
 <E7E518D0-B5A8-4488-BB3A-6DBAB934A87A@bugzilla.org>
 <DM6PR03MB3915B79EC1CFC0BC52C679608E899@DM6PR03MB3915.namprd03.prod.outlook.com>
 <01F94831-8088-424C-A230-8033ADEFA6D4@bugzilla.org>
 <DM6PR03MB39156E4CDDEA76A47A7A1CDA8E899@DM6PR03MB3915.namprd03.prod.outlook.com>
Message-ID: <12010156176.20230329173643@am-soft.de>

Guten Tag Ignace Danneels,
am Mittwoch, 29. M?rz 2023 um 15:42 schrieben Sie:

> I tried to ?ppm install perl-ldap?, but I get the following error
> [cid:image002.png at 01D96255.1F410F80]

PPM might simply not work az all anymore:

https://www.activestate.com/products/perl/ppm-perl-modules/

Have a lok at your copied Bugzilla directory, did you copy the "lib"
dir and does it contain Perl modules? If so, those might be the reason
for your 500 as well, because they might contain bianry libs not
compatible with the current version of Perl.

You might need to empty that directory and use install-module.pl for
dependencies. That relies on CPAN instead of PPM and might work.

Mit freundlichen Gr??en

Thorsten Sch?ning

-- 
AM-SoFT IT-Service - Bitstore Hameln GmbH
Mitglied der Bitstore Gruppe - Ihr Full-Service-Dienstleister f?r IT und TK

E-Mail: Thorsten.Schoening at AM-SoFT.de
Web:    http://www.AM-SoFT.de/

Tel:   +49 5151-  9468- 0
Tel:   +49 5151-  9468-55
Mobil: +49  178-8 9468-04

AM-SoFT IT-Service - Bitstore Hameln GmbH, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 221853 - Gesch?ftsf?hrer: Janine Galonska


F?r R?ckfragen stehe ich Ihnen jederzeit zur Verf?gung. 

Mit freundlichen Gr??en, 

Thorsten Sch?ning


Telefon: +49 5151 9468-55
Fax: 
E-Mail: TSchoening at am-soft.de

AM-Soft IT-Service - Bitstore Hameln GmbH
Brandenburger Stra?e 7c
31789 Hameln

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From emmanuel at seyman.fr  Thu Mar 30 00:29:46 2023
From: emmanuel at seyman.fr (Emmanuel Seyman)
Date: Thu, 30 Mar 2023 02:29:46 +0200
Subject: Bugzilla 5.0.6 Unable to log in after migration
In-Reply-To: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
References: <DM6PR03MB391578528277B32DA22C01678E899@DM6PR03MB3915.namprd03.prod.outlook.com>
Message-ID: <ZCTX+hwEjYZO5fCf@orient.home>

* Ignace Danneels [29/03/2023 11:55] :
>
> I looked at the profiles table, and my account does have a crypted
> password, but as the configuration was changed (ages ago) to use an
> LDAP, I doubt if the crypted password has anything to do with the LDAP
> password.

This goes back to the overhaul of the authentication part of the
Bugzilla codebase in the 3.x days.

See https://bugzilla.mozilla.org/show_bug.cgi?id=503092 for the gory
details.

Emmanuel