From bradmorrison at sonic.net Sat May 10 13:52:33 2025 From: bradmorrison at sonic.net (Brad Morrison) Date: Sat, 10 May 2025 06:52:33 -0700 Subject: automated check ins for older, open BugZilla bug reports Message-ID: <0c2c3c5cf6b12f80d78ae724f4b77e13@sonic.net> Hi BugZilla Developers, While I am not on this Mailman 2 mailing list (https://lists.bugzilla.org/listinfo/developers), I just posted some feedback & suggestions on the #bugzilla IRC with Libera (https://wiki.mozilla.org/Bugzilla:Communicate#Developers_List), that I would also like to share here: I have noticed that there are many very old bug reports on BugZilla that seem like they could benefit from an automated check in. Something short, such as: "Hi, is this issue still present on your current setup? If so, what version of Firefox/Thunderbird/other Mozilla product are you using? (please copy & paste the user agent info) Also, what operating system are you using? Thanks!" The goal of such an automated 'check in' would be to try to see which reporters & commenters are still experiencing those issues & might be interested in adding to or updating their BugZilla bug reports. Encouraging those reporters & commenters to note the current versions of the Mozilla products (Firefox, Thunderbird, etc.) they use and the current versions of their OSs would also be helpful in diagnosing any potential issues. I would think that it would make the most sense to start with the oldest bug reports because those would seem to be the most likely to be very out of date (using very old versions & OSs and many reporters and commenters may no longer have those email addresses) and easier to assess & close. Does that seem like a good idea? -- Thanks, Brad - https://www.facebook.com/brad.morrison.12327/ & https://nextdoor.com/profile/01mP46jj8KCzj3sP4 & https://norcal.social/@BradMorrison -------------- next part -------------- An HTML attachment was scrubbed... URL: From ilmari.lauhakangas at libreoffice.org Sat May 10 16:40:37 2025 From: ilmari.lauhakangas at libreoffice.org (Ilmari Lauhakangas) Date: Sat, 10 May 2025 19:40:37 +0300 Subject: automated check ins for older, open BugZilla bug reports In-Reply-To: <0c2c3c5cf6b12f80d78ae724f4b77e13@sonic.net> References: <0c2c3c5cf6b12f80d78ae724f4b77e13@sonic.net> Message-ID: <442308e0-d43c-475e-bd89-68ed41c4d41e@libreoffice.org> On 5/10/25 16:52, Brad Morrison wrote: > Hi BugZilla Developers, > > While I am not on this Mailman 2 mailing list (https:// > lists.bugzilla.org/listinfo/developers listinfo/developers>), I just posted some feedback & suggestions on the > #bugzilla IRC with Libera (https://wiki.mozilla.org/ > Bugzilla:Communicate#Developers_List Bugzilla:Communicate#Developers_List>), that I would also like to share > here: > > I have noticed that there are many very old bug reports on BugZilla that > seem like they could benefit from an automated check in. > > Something short, such as: > > "Hi, is this issue still present on your current setup? > > If so, what version of Firefox/Thunderbird/other Mozilla product are you > using? (please copy & paste the user agent info) > > Also, what operating system are you using? > > Thanks!" > > The goal of such an automated 'check in' would be to try to see which > reporters & commenters are still experiencing those issues & might be > interested in adding to or updating their BugZilla bug reports. > > Encouraging those reporters & commenters to note the current versions of > the Mozilla products (Firefox, Thunderbird, etc.) they use and the > current versions of their OSs would also be helpful in diagnosing any > potential issues. > > I would think that it would make the most sense to start with the oldest > bug reports because those would seem to be the most likely to be very > out of date (using very old versions & OSs and many reporters and > commenters may no longer have those email addresses) and easier to > assess & close. > > Does that seem like a good idea? This is not a topic for BZ devs, but for the owners of the products. After you left, I said in the chat: For Bugzilla itself, I see 1116 open reports that are not of the type enhancement, so it is maybe not that big of a mass to warrant automated pings. We do automated pings for LibreOffice, but we have like 10k bug reports. Ilmari