Installation usability testing

[Gervase Markham]

A friend of mine complained that he had tried and failed to install 
Bugzilla. I sat down as a sort of "hallway usability test" and watched 
him try and do it again, and I must say my eyes were opened as to the 
clarity, or otherwise, of our installation documentation.

[His experience is with PHP-based things, which normally have web-based 
graphical installers. Have any of you ever installed Gallery 
<http://gallery.menalto.com/>? I have. The process is wonderful.]

I'd like to make some updates to our docs. Is the procedure still to 
file a bug, make a patch and get it reviewed? Or have we adopted a more 
wiki-style make-changes-and-fix-up-if-bad approach to documentation?

Gerv
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