REMIND and LATER considered harmful [was Re: RESOLVED]

[Mick Weiss]

Isn't that what comments are for?

status: Pending

comment: I need more info from...

just my 2 cents,

- Mick


Benton, Kevin wrote:

>>From a process monitoring perspective, "NEEDINFO" by itself isn't enough
>from my point of view.  There are other reasons a bug may be in a
>PENDING state besides a need for additional information.
>
>---
>Kevin Benton
>Perl/Bugzilla Developer
>Advanced Micro Devices
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>-----Original Message-----
>From: developers-owner at bugzilla.org
>[mailto:developers-owner at bugzilla.org] On Behalf Of timeless
>Sent: Thursday, July 14, 2005 12:12 PM
>To: developers at bugzilla.org
>Subject: Re: REMIND and LATER considered harmful [was Re: RESOLVED]
>
>Gregary Hendricks wrote:
>  
>
>>For this we, as well as a number of bugzillae, have implemented a
>>NEEDINFO status. Along with it we have an added field of who we
>>    
>>
> > need information from (reporter, last commentor, or someone else
> > entirely) who is then CC'd on the bug for the duration that the bug
> > is in the NEEDINFO state. This places the responsibility of the bug
> > squarely on the shoulders of the info provider until they come back
> > with the additional information. This really helps in the processing
> > of a bug as it is obvious by the status that no work can be
> > completed until someone (usually the reporter) comes back with
> > something more than was initially provided.
>
>i much prefer this (both ideally and having seen it) over all the other 
>forms suggested in this thread.
>
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