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<p>I think we answered this for you on IRC the other day, since
someone came in with exactly this question. I'll answer it again
here just in case, and that way the answer is here if someone else
comes long looking for it.</p>
<p><br>
</p>
<p>When you upgrade the operating system, you get a new version of
Perl with it as well as new versions of a lot of other system
libraries. Anything binary that was compiled for Bugzilla would
need to be re-built in order to work with the new library
versions. Typically, this is the Perl modules installed as
prerequisites for Bugzilla in the `lib/` folder within your
Bugzilla installation.</p>
<p><br>
</p>
<p>The easy fix is to delete the `lib/` directory, then run
checksetup.pl and re-install any dependencies it now claims are
missing.<br>
</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 5/23/23 3:26 AM, Poovendhiran.P
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:MA1PR01MB2811EBE4678E1F2EBDDDE3BFA0409@MA1PR01MB2811.INDPRD01.PROD.OUTLOOK.COM">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<style type="text/css" style="display:none;">P {margin-top:0;margin-bottom:0;}</style>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
Hello Team, </div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
<br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
Recently, we upgraded the OS from Ubuntu 18.04 to Ubuntu 20.04
on our Bugzilla server. After that, we are encountering the
below error. Please help me to resolve this issue.</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
<br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);"
class="elementToProof">
<img style="max-width:100%" class="ContentPasted1 w-1064 h-166"
size="39948" contenttype="image/png"
data-outlook-trace="F:1|T:1"
src="cid:part1.XEPKnOo7.etuOhibj@bugzilla.org"><br>
</div>
<div class="elementToProof">
<div id="Signature">
<div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
<br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
Please find the below server details :</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
<br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
Bugzilla version : 5.0.6</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"
class="ContentPasted2">
Mysql Version : mysql Ver 14.14 Distrib 5.7.42 (Before
upgrading to ubuntu 20.04)</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"
class="ContentPasted2">
<span> </span><span> </span><span
class="ContentPasted3"> mysql Ver
8.0.33-0ubuntu0.20.04.2 (After<span
style="display: inline !important; background-color: rgb(255, 255, 255);"
class="ContentPasted4"> upgrading to ubuntu 20.04</span>)<br>
</span>Perl Version : Perl 5.26.1<span
class="ContentPasted2 ContentPasted5"
style="font-size: 12pt; margin: 0px; background-color: rgb(255, 255, 255);"><span
class="ContentPasted5"> </span>(Before upgrading to
ubuntu 20.04)</span><br class="ContentPasted5">
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"
class="ContentPasted2">
<span class="ContentPasted2"
style="font-size: 12pt; margin: 0px; background-color: rgb(255, 255, 255);"><span
style="margin:0px" class="ContentPasted5"> </span><span
style="margin:0px" class="ContentPasted5"> Perl
5.30.0 </span><span
class="ContentPasted3 ContentPasted5"
style="margin:0px">(After<span
class="ContentPasted4 ContentPasted5"
style="margin: 0px; display: inline !important; background-color: rgb(255, 255, 255);"> upgrading
to ubuntu 20.04</span>)</span></span></div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);"
class="ContentPasted2">
Webserver : Apache2 </div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">
<br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span style="color: rgb(222, 106, 25);">Regards,</span><br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span style="color: rgb(222, 106, 25);">P.Poovendhiran</span><br>
</div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span style="color: rgb(222, 106, 25);">+91 8072505123</span></div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span style="color: rgb(222, 106, 25);"><br>
</span></div>
<div
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span style="color: rgb(222, 106, 25);"><span dir="ltr"
class="ContentPasted0"><strong class="ContentPasted0">Note:</strong>
Please log a ticket in <a
href="https://boss.appzillon.com/"
title="https://boss.appzillon.com/ "
moz-do-not-send="true"><b>https://boss.appzillon.com/</b>
</a>for any <u class="ContentPasted0">issue/query</u>.
Drop mail to <a
title="mailto:middleware-support@i-exceed.com"
rel="noreferrer noopener" target="_blank"
style="overflow-wrap:break-word"
class="ContentPasted0" moz-do-not-send="true">
<span
style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(23, 78, 134); background-color: rgba(0, 0, 0, 0);"><b>middleware-support@i-exceed.com</b></span></a>
for quick response.</span><br>
</span></div>
</div>
</div>
</div>
<br>
<fieldset class="moz-mime-attachment-header"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
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