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<body lang="EN-IN" link="blue" vlink="purple" style="word-wrap:break-word">Is port 587 outbound blocked on your firewall? It also could mean you don't have the authentication set up correctly in Bugzilla's config for the account it's using.<br><br><div class="gmail_quote">On December 30, 2022 6:51:23 AM EST, Nitin Mistry <nitin.m@reproindialtd.com> wrote:<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi David,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I tried as mentioned by you and followed the directions in the link and now it
<b>works perfectly fine with Gmail</b>. However, our organization needs to use our own SMTP and I configured Office365 mail server on port 587 as required by Microsoft mentioned
<a href="https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353">
here</a>. I get the below error. Would you be able to help with what’s going wrong?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="1018" height="347" style="width:10.6041in;height:3.618in" id="Picture_x0020_6" src="cid:image008.jpg@01D91C73.231AB570"><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:12.0pt;color:black">Nitin Mistry<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">General Manager - IT
</span><b><span lang="EN-US" style="font-size:13.5pt;color:#A6CE39">|</span></b><span style="font-size:12.0pt;color:#17365D"> </span><span style="font-size:12.0pt;color:black">M: +91 96191 92191
</span><b><span lang="EN-US" style="font-size:13.5pt;color:#A6CE39">| </span></b><span style="font-size:12.0pt;color:black">E:
<a href="mailto:nitin.m@reproindialtd.com"><span style="color:#0563C1">nitin.m@reproindialtd.com</span></a></span><span style="font-size:12.0pt;color:#222222"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;color:black">Repro India Limited</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;color:#58595B">11th Floor, Sun Paradise Business Plaza, B-Wing,<br>
Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, India.</span><o:p></o:p></p>
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<span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#231F20">Tel: +91-22-71914000 • Fax: +91-22-71914001 • </span><span style="color:black"><a href="http://www.repro.in/" target="_blank"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#231F20">www.reproindialtd.com</span></a></span><o:p></o:p></p>
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<span style="font-size:5.5pt;font-family:"Arial",sans-serif;color:#666666">Disclaimer: This E-mail message may contain confidential, proprietary or legally privileged information and is intended only for the recipient. If you are not the named recipient you
should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Emails cannot be guaranteed to be secure or error free as the message
and any attachments could be intercepted, corrupted, lost, delayed, incomplete or amended. Repro India Ltd and its subsidiaries do not accept liability for damage caused by this email or any attachments and may monitor email traffic.</span><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman",serif"><img border="0" width="93" height="108" style="width:.9722in;height:1.125in" id="gmail-m_3911191381038576447m_1852336339406813461gmail-m_654754938916303763gmail-m_642332636957034099Picture_x0020_4" src="cid:image006.png@01D91C73.230558B0"></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Nitin Mistry <nitin.m@reproindialtd.com>
<br>
<b>Sent:</b> 29 December 2022 14:39<br>
<b>To:</b> David Miller <justdave@bugzilla.org>; support-list@bugzilla.org<br>
<b>Subject:</b> Re: Bugzilla not sending email alerts via Gmail<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi David,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks a lot for your quick response. I will implement this asap. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Regards,<o:p></o:p></p>
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<p class="MsoNormal">Nitin<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Get <a href="https://aka.ms/o0ukef">Outlook for iOS</a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> David Miller <<a href="mailto:justdave@bugzilla.org">justdave@bugzilla.org</a>><br>
<b>Sent:</b> Thursday, December 29, 2022 1:52:01 PM<br>
<b>To:</b> Nitin Mistry <<a href="mailto:nitin.m@reproindialtd.com">nitin.m@reproindialtd.com</a>>;
<a href="mailto:support-list@bugzilla.org">support-list@bugzilla.org</a> <<a href="mailto:support-list@bugzilla.org">support-list@bugzilla.org</a>><br>
<b>Subject:</b> Re: Bugzilla not sending email alerts via Gmail</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:#9C6500">CAUTION:</span><span style="font-size:10.0pt;color:black"> This email originated from outside of the organization. Do not click links or open attachments
unless you recognize the sender and know the content is safe.<o:p></o:p></span></p>
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<p>The link to support.google.com in the error message should give you some good pointers. :-)<o:p></o:p></p>
<p>Basically, Google considers SMTP AUTH to be insecure, since there's no two-factor authentication available on it. So in order to use their SMTP server, you need to set up an application-specific password on your account for email (it's a separate password
from your normal Google password, and can only be used in specific places, such as SMTP and IMAP). The linked article in the error message should give you details how to set it up.<o:p></o:p></p>
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<p class="MsoNormal">On 12/29/22 3:12 AM, Nitin Mistry wrote:<o:p></o:p></p>
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<p class="xmsonormal">Hi,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I installed latest stable release of Bugzilla v5.0.6 and configured it to send email alerts via Gmail but it gives error, screenshot is attached. Can someone help me identify what the issue is and how to correct it?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">P.S.: I have updated the correct details in params.json file as mentioned in documentation and my send from email address and password are correctly entered in the params.json file.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal" style="background:white"><span style="font-size:12.0pt;color:black">Regards,</span><o:p></o:p></p>
<p class="xmsonormal" style="background:white"><b><span style="font-size:12.0pt;color:black">Nitin Mistry</span></b><o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>support-list mailing list<o:p></o:p></pre>
<pre><a href="mailto:support-list@bugzilla.org">support-list@bugzilla.org</a><o:p></o:p></pre>
<pre><a href="https://lists.bugzilla.org/listinfo/support-list">https://lists.bugzilla.org/listinfo/support-list</a><o:p></o:p></pre>
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<p class="MsoNormal"><strong><span style="font-size:13.0pt;font-family:"Calibri",sans-serif">Dave Miller</span></strong><o:p></o:p></p>
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<p class="MsoNormal">Project Leader<o:p></o:p></p>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif">Bugzilla Project</span></strong><o:p></o:p></p>
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