<div dir="ltr">Hello Vlad Dascalu-2,<div><br></div><div>Yes you are correct, I am referring to <a href="https://en.wikipedia.org/wiki/ServiceNow" rel="nofollow" link="external" target="_blank" style="font-size:12.8px">https://en.wikipedia.org/wiki/ServiceNow</a></div><div><br></div><div>The trigger for creating ServiceNow Tickets (or "entities" as you described them), would be the following:</div><div>      </div><div>1.       The option to create a ServiceNow ticket is included as a field in the Bugzilla Ticket, itself.  </div><div>2        Once the option to create a ServiceNow ticket has been selected, a ServiceNow ticket is automatically generated.</div><div><br></div><div>Currently, after the creation of a Bugzilla Ticket, I have to create several ServiceNow Tickets. There is no data that I put into these ServiceNow Tickets, they are empty.</div><div><br></div><div><span style="font-size:12.8px">To answer your other question, no, I do not wish to duplicate bug reports in two systems.</span><br></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">I really appreciate your quick response and if there is anything else you need from me please let me know,</span></div><div><span style="font-size:12.8px"><br></span></div><div><span style="font-size:12.8px">Elisabeth</span></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 27, 2016 at 4:35 PM, Vlad Dascalu-2 [via Mozilla] <span dir="ltr"><<a href="/user/SendEmail.jtp?type=node&node=350794&i=0" target="_top" rel="nofollow" link="external">[hidden email]</a>></span> wrote:<br><blockquote style='border-left:2px solid #CCCCCC;padding:0 1em' class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

        Hi Rose

>> adding the functionality of having Bugzilla automatically create a ServiceNow ticket?

I assume you mean <a href="https://en.wikipedia.org/wiki/ServiceNow" rel="nofollow" link="external" target="_blank">https://en.wikipedia.org/wiki/ServiceNow</a> .

<br><br>Your question doesn't describe the context around it. What's the

<br>use-case? Do you want to duplicate bug reports in two systems (upon

<br>creating a new bug in Bugzilla, have it mirrored in ServiceNow?) Why

<br>do you want to do that? What should happen with the follow-up

comments? Try to describe the use-case behind your question.

<br><br>There are two methods that might solve something related to your question:

<br>1) you subscribe a user to receive mail and then you have a separate

process which processes that mail by creating ServiceNow entries.

<br>2) you use bug_end_of_create hook from

<br><a href="https://www.bugzilla.org/docs/tip/en/html/api/Bugzilla/Hook.html" rel="nofollow" link="external" target="_blank">https://www.bugzilla.org/docs/tip/en/html/api/Bugzilla/Hook.html</a><br>but more information is needed to clarify what's the trigger for

creating ServiceNow entities.

<br><br>On Wed, Jan 27, 2016 at 11:16 PM, RoseEgg <<a href="http:///user/SendEmail.jtp?type=node&node=350792&i=0" rel="nofollow" link="external" target="_blank">[hidden email]</a>> wrote:

<div><div class='shrinkable-quote'><br>> Hello,

<br>>

<br>> How may I go about adding the functionality of having Bugzilla automatically

> create a ServiceNow ticket?

<br>>

<br>>

<br>>

<br>> --

> View this message in context: <a href="http://mozilla.6506.n7.nabble.com/How-can-Bugzilla-automatically-create-a-ServiceNow-Ticket-tp350791.html" rel="nofollow" link="external" target="_blank">http://mozilla.6506.n7.nabble.com/How-can-Bugzilla-automatically-create-a-ServiceNow-Ticket-tp350791.html</a> > Sent from the Bugzilla - Dev mailing list archive at Nabble.com.

<br>> -

<br>> To view or change your list settings, click here:

<br>> <<a href="http://bugzilla.org/cgi-bin/mj_wwwusr?user=vladd@bugzilla.org" rel="nofollow" link="external" target="_blank">http://bugzilla.org/cgi-bin/mj_wwwusr?user=vladd@...</a>>

</div>-

</div>To view or change your list settings, click here:

<br><<a href="http://bugzilla.org/cgi-bin/mj_wwwusr?user=lists+s6506n84121h51@n7.nabble.com" rel="nofollow" link="external" target="_blank">http://bugzilla.org/cgi-bin/mj_wwwusr?user=lists+s6506n84121h51@...</a>>

<br>

        <br>

        <br>

        <hr noshade size="1" color="#cccccc">

        <div style="color:#444;font:12px tahoma,geneva,helvetica,arial,sans-serif">

                <div style="font-weight:bold">If you reply to this email, your message will be added to the discussion below:</div>

                <a href="http://mozilla.6506.n7.nabble.com/How-can-Bugzilla-automatically-create-a-ServiceNow-Ticket-tp350791p350792.html" target="_blank" rel="nofollow" link="external">http://mozilla.6506.n7.nabble.com/How-can-Bugzilla-automatically-create-a-ServiceNow-Ticket-tp350791p350792.html</a>

        </div>

        <div style="color:#666;font:11px tahoma,geneva,helvetica,arial,sans-serif;margin-top:.4em;line-height:1.5em">

                To unsubscribe from How can Bugzilla automatically create a ServiceNow Ticket?, <a href="" target="_blank" rel="nofollow" link="external">click here</a>.<br>

                <a href="http://mozilla.6506.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml" rel="nofollow" style="font:9px serif" target="_blank" link="external">NAML</a>

        </div></blockquote></div><br></div>

<br/><hr align="left" width="300" />

View this message in context: <a href="http://mozilla.6506.n7.nabble.com/How-can-Bugzilla-automatically-create-a-ServiceNow-Ticket-tp350791p350794.html">Re: How can Bugzilla automatically create a ServiceNow Ticket?</a><br/>

Sent from the <a href="http://mozilla.6506.n7.nabble.com/Bugzilla-Dev-f84121.html">Bugzilla - Dev mailing list archive</a> at Nabble.com.<br/>