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<title>"Bugzilla is Down" after doing Edit Parameters?</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>From my perspective, this is problematic
and should be changed to require a specific message such as “TURN OFF BUGZILLA”
in the text box – otherwise, it should leave Bugzilla up/running.
Any accidental keystroke in that field would shut Bugzilla down and it may take
an administrator a significant amount of effort, as it did for Joseph, to
figure out how to fix it the first time it happens to him/her. Something
else we could/should do is any time there is something in a field like that one
or the user disable field, we should ask the person making the change to
confirm they really want the promised result, especially for something as
significant as disabling the entire Bugzilla installation.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Joseph – you may want to look at the
Bugzilla Bug database on the link at <a href="http://www.bugzilla.org/">http://www.bugzilla.org/</a>
to see if a bug has been filed for just this very thing and if not, go ahead
and file one.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Kevin Benton</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Perl/Bugzilla Developer</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Advanced Micro Devices</span></font><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
mozilla-webtools-admin@mozilla.org [mailto:mozilla-webtools-admin@mozilla.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Jay Glanville<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, March 09, 2005
12:35 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Kershner, Joseph;
mozilla-webtools@mozilla.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: "Bugzilla is
Down" after doing Edit Parameters?</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'>Go back to the edit parameters page (for
me, this is something like <a href="http://localhost/bugzilla/editparams.cgi">http://localhost/bugzilla/editparams.cgi</a>)
and look at the shutdownhtml parameter. If ANYTHING exists in this field,
then bugzilla will say it's disabled. Remove the contents of this field.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'>JDG<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=green face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:green'>PS: I'm assuming your using 2.18 or
something very similar.<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
mozilla-webtools-admin@mozilla.org [mailto:mozilla-webtools-admin@mozilla.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Kershner, Joseph<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, March 09, 2005
2:30 PM<br>
<b><span style='font-weight:bold'>To:</span></b> mozilla-webtools@mozilla.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> "Bugzilla is
Down" after doing Edit Parameters?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><!-- Converted from text/rtf format -->I
logged into my Bugzilla 2.18 and went to the Edit Parameters screen, where I
made some changes/updates.</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I clicked the button to save my
changes and there was a note (I think) saying that Bugzilla would</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>be
shut</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>down</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>to make the changes...</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Now
when I go to my Bugzilla Start page, I am shown a page that says</span></font> <font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>“Bugzilla
is Down” and it shows the message I modified</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>from the Edit
Parameters screen. I didn’t think Bugzilla itself ran any
services/daemons. I restarted MySQL, then restarted Apache, and finally I rebooted
my Linux box entirely. I still get the same</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>“Bugzilla is
Down” message.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>How
in the</span></font> <font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>f*&%$#</span></font> <font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>do I</span></font> <font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>‘restart’
Bugzilla? Any help is appreciated.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Thank
you in advance,</span></font><o:p></o:p></p>
<p><a name=""></span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Joseph Kershner</a><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Senior
Business Analyst, Renaissance Solutions</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Fidelity
Integrated Financial Solutions</span></font><o:p></o:p></p>
<p><st1:place w:st="on"><st1:City w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Birmingham</span></font></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, <st1:State
w:st="on">AL</st1:State></span></font></st1:place><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>(p)
205-408-4650, ext-1399</span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><a
href="http://www.fidelityifs.com"></span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>www.fidelityifs.com</a>
<o:p></o:p></span></font></p>
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